1 Introduction

This Cookie Policy explains how Multi Next Ltd trading as RepairGo ("RepairGo", "we", "us", "our") uses cookies and similar technologies on our website.

Website: https://repairgo.uk

By continuing to use our website, you consent to the use of cookies in accordance with this Policy.

2 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly, remember user preferences and improve user experience.

3 Types of Cookies We Use

4 Managing Cookies

You may:

• Accept cookies
• Reject non-essential cookies
• Delete existing cookies
• Configure browser settings

5 Third-Party Cookies

Some cookies may be placed by:

These third parties operate under their own privacy policies.

6 Policy Changes

We may update this Cookie Policy from time to time. The latest version will always be available on our website.

7 Contact

1 Who We Are

RepairGo is a trading name of: Multi Next Ltd. Company Number: 16927211. Registered Office: 307 Wickham Lane, London, England, SE2 0NX, United Kingdom.

RepairGo provides appliance repair, appliance maintenance, appliance care plans, appliance breakdown services and replacement support for domestic household appliances throughout the United Kingdom.

2 Information We Collect

Personal Information

We may collect: Full name, Residential address, Postcode, Telephone number, Mobile number, Email address, Service address, Appliance details, Appliance make and model, Appliance serial number, Appliance age, Repair history, Booking information, Customer account information, Communication preferences.

Service Information

When requesting appliance repair services, we may collect: Type of appliance, Nature of fault, Photographs provided by customers, Engineer visit records, Repair notes, Warranty or care plan information, Service history.

Payment Information

Where applicable, we may collect: Payment transaction information, Invoice details, Billing information. For security reasons, RepairGo does not normally store full payment card details. Payments are processed through approved third-party payment providers.

Website Usage Information

When you visit our website, certain information may be collected automatically, including: IP address, Device type, Browser type, Operating system, Referral source, Pages visited, Time spent on pages, Website interaction data. This information helps us improve website performance and user experience.

3 How We Use Your Information

RepairGo may use personal information for the following purposes:

• Service Delivery: To Arrange appliance repairs, Schedule engineer visits, Manage appliance care plans, Register appliances, Process service requests, Coordinate replacement services, Maintain service records.
• Customer Support: To Respond to enquiries, Provide updates regarding appointments, Resolve complaints, Deliver customer assistance.
• Administration: To Process payments, Issue invoices, Maintain business records, Verify customer information, Prevent fraud.
• Business Improvement: To Improve our website, Improve customer experience, Analyse service performance, Develop new services, Enhance operational efficiency.
• Legal and Regulatory Requirements: To Comply with legal obligations, Meet regulatory requirements, Respond to lawful requests from authorities, Protect our legal rights.

4 Legal Basis For Processing

RepairGo processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process personal information where:

• Processing is necessary to perform a contract with you;
• Processing is necessary to comply with legal obligations;
• Processing is required for legitimate business interests;
• You have provided consent where consent is required.

5 Appliance Care Plan Data

Where customers subscribe to a RepairGo Appliance Care Plan, we may collect and maintain records relating to: Registered appliances, Service history, Repair records, Replacement history, Plan membership information, Claims history, Communication records. These records assist us in administering appliance care plans and delivering contracted services.

6 Marketing Communications

RepairGo may occasionally send information relating to: Appliance repair services, Appliance care plans, Promotional offers, Service updates, Company news. Where required by law, marketing communications will only be sent with your consent. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly. Operational communications relating to active bookings or service plans may still be sent.

7 Cookies and Website Technologies

Our website uses cookies and similar technologies to: Improve website functionality; Remember user preferences; Analyse website traffic; Monitor website performance; Enhance user experience. Cookies may collect information regarding browsing behaviour and website interactions. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8 Sharing Your Information

RepairGo does not sell, rent or trade personal information to third parties. We may share information with carefully selected service providers where necessary to operate our business, such as Payment processors, IT service providers, Website hosting providers, Customer support platforms, Appliance engineers and subcontractors, Accountants, Legal advisers, Insurance providers, Fraud prevention services, and Government or regulatory authorities where legally required.

9 Data Security

RepairGo takes reasonable technical and organisational measures to protect personal information against: Unauthorised access, Accidental loss, Destruction, Misuse, Alteration, Disclosure. While we strive to protect personal information, no internet-based system can be guaranteed to be completely secure.

10 Data Retention

We retain personal information only for as long as reasonably necessary to: Deliver services, Maintain business records, Comply with legal obligations, Resolve disputes, Enforce agreements. When information is no longer required, it is securely deleted, anonymised or destroyed.

11 Your Privacy Rights

Under UK data protection legislation, you may have the right to: Access your personal information, Correct inaccurate information, Request deletion of personal information, Restrict processing, Object to processing, Request transfer of your data, Withdraw consent where applicable. RepairGo may request proof of identity before processing certain requests.

12 Children's Privacy

RepairGo services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected inadvertently, appropriate steps will be taken to remove it.

13 Third-Party Websites

Our website may contain links to external websites. RepairGo has no control over third-party websites and is not responsible for their content, security practices or privacy policies.

14 International Data Transfers

Where personal information is transferred outside the United Kingdom, RepairGo will take appropriate steps to ensure adequate safeguards are in place in accordance with applicable data protection laws.

15 Changes To This Privacy Policy

RepairGo may update this Privacy Policy from time to time to reflect changes in legislation, regulatory developments, business practices, or service improvements. The most recent version will always be published on our website.

16 Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact: Multi Next Ltd trading as RepairGo, 307 Wickham Lane, London, England, SE2 0NX, United Kingdom.

17 Complaints

If you are dissatisfied with the way your personal information has been handled, please contact RepairGo in the first instance. You also have the right to lodge a complaint with the Information Commissioner—s Office (ICO). Website: https://ico.org.uk

1 COMPANY INFORMATION

RepairGo is a trading name of:

Multi Next Ltd

Company Number: 16927211

Registered Office:

307 Wickham Lane

London

England

SE2 0NX

United Kingdom

Email: info@repairgo.uk

Website: https://repairgo.uk

Throughout these Terms, —RepairGo—, —we—, —us— and —our— refer to Multi Next Ltd trading as RepairGo.

2 OUR SERVICES

RepairGo provides services including but not limited to:

Domestic appliance repairs

Appliance diagnostics

Appliance maintenance

Appliance care plans

Appliance replacement support

Engineer callouts

Spare parts supply

Technical support services

Services are subject to availability and coverage areas.

3 CUSTOMER ELIGIBILITY

To use our services, you must:

Be at least 18 years of age;

Have legal authority to enter into contracts;

Provide accurate and complete information;

Be authorised to request services at the property concerned.

We reserve the right to refuse services where false or misleading information is provided.

4 QUOTATIONS AND ESTIMATES

Any quotation, estimate or price indication provided by RepairGo:

Is based upon information available at the time;

May be subject to further inspection;

Does not guarantee repairability;

May change if additional faults are discovered.

Quotations remain valid only for the period specified.

5 BOOKINGS AND APPOINTMENTS

Customers are responsible for:

Providing accurate contact details;

Ensuring access to the appliance;

Ensuring an adult is present during engineer visits where required.

Missed appointments may result in additional charges.

RepairGo reserves the right to reschedule appointments due to circumstances beyond our reasonable control.

6 REPAIRS

RepairGo will use reasonable skill and care when carrying out repair services.

However:

Repairs cannot be guaranteed in every case;

Certain appliances may be beyond economical repair;

Parts availability may affect repair times;

Manufacturer support may affect repair outcomes.

RepairGo does not guarantee that every appliance can be restored to full working condition.

7 SPARE PARTS

Where replacement parts are required:

Genuine, compatible, refurbished or equivalent parts may be used where appropriate;

Availability depends upon manufacturers and suppliers;

Delivery times may vary.

Ownership of supplied parts remains with RepairGo until payment is received in full.

8 APPLIANCE CARE PLANS

Appliance Care Plans are governed by their own separate Service Agreement.

Customers purchasing a care plan agree to the terms contained within the applicable Appliance Care Service Agreement.

Where any conflict exists between these Terms and the Appliance Care Service Agreement, the Appliance Care Service Agreement shall prevail.

9 CUSTOMER RESPONSIBILITIES

Customers agree:

To provide accurate appliance information;

To maintain appliances in accordance with manufacturer instructions;

Not to interfere with repair work;

To ensure safe access for engineers;

To disclose any known faults or previous repairs.

Failure to comply may affect service eligibility.

10 CANCELLATIONS

Customers may cancel appointments by providing reasonable notice.

RepairGo reserves the right to charge for:

Missed appointments;

Late cancellations;

Unnecessary callouts;

Engineer visits where faults have been misrepresented.

11 PAYMENT TERMS

Unless otherwise agreed:

Payment is due immediately upon completion of services;

Appliance care plan payments must be maintained in accordance with the chosen payment schedule;

Failure to make payment may result in suspension or termination of services.

RepairGo reserves the right to recover unpaid sums through lawful means.

12 REFUNDS

Refund eligibility will depend upon the nature of the service provided.

Refunds may be refused where:

Services have already been delivered;

Repairs have been completed;

Parts have been ordered specifically for the customer;

Customer actions have contributed to the issue.

Nothing in these Terms affects statutory consumer rights.

13 INTELLECTUAL PROPERTY

All content appearing on the RepairGo website including:

Text

Graphics

Logos

Branding

Images

Software

Designs

remains the property of Multi Next Ltd or its licensors.

No content may be copied, reproduced, distributed or used without prior written consent.

14 WEBSITE USE

Users must not:

Attempt unauthorised access to systems;

Interfere with website functionality;

Upload malicious software;

Use the website for unlawful purposes;

Submit false information.

RepairGo reserves the right to restrict access where misuse is identified.

15 LIMITATION OF LIABILITY

To the fullest extent permitted by law, RepairGo shall not be liable for:

Loss of profits;

Loss of business;

Loss of income;

Consequential losses;

Indirect losses;

Data loss;

Food spoilage;

Personal inconvenience.

Nothing in these Terms excludes liability where exclusion would be unlawful.

16 FORCE MAJEURE

RepairGo shall not be liable for delays or failure to perform obligations arising from events beyond reasonable control including:

Severe weather;

Industrial disputes;

Supply chain interruptions;

Government restrictions;

Utility failures;

Transport disruptions;

Acts of God.

17 PRIVACY

Personal information is processed in accordance with our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy.

18 THIRD-PARTY LINKS

Our website may contain links to third-party websites.

RepairGo accepts no responsibility for the content, availability or practices of third-party websites.

Users access such websites at their own risk.

19 CHANGES TO THESE TERMS

RepairGo may amend these Terms and Conditions at any time.

Updated versions will be published on our website.

Continued use of our website or services following updates constitutes acceptance of the revised Terms.

20 SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

21 ENTIRE AGREEMENT

These Terms and Conditions, together with any applicable Service Agreement, Privacy Policy and booking confirmation, constitute the entire agreement between RepairGo and the customer.

22 GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23 CONTACT DETAILS

For questions regarding these Terms and Conditions, please contact:

Multi Next Ltd trading as RepairGo

307 Wickham Lane

London

England

SE2 0NX

Email: info@repairgo.uk

Website: https://repairgo.uk

© Multi Next Ltd trading as RepairGo. All Rights Reserved. )

1 PURPOSE

This Policy explains how RepairGo retains, manages and securely disposes of information.

The objective is to ensure compliance with:

Uk Gdpr

Data Protection Act 2018

Applicable legal and regulatory requirements

2 RETENTION PRINCIPLES

RepairGo shall:

Retain information only where necessary.

Avoid excessive retention.

Protect retained information.

Securely dispose of information when no longer required.

3 CUSTOMER RECORDS

Customer records may include:

Contact information

Service history

Appliance registration details

Care Plan records

Correspondence

These records may be retained for up to seven (7) years following the end of the customer relationship unless longer retention is required by law.

4 FINANCIAL RECORDS

Invoices, payment records and accounting information may be retained for at least six (6) years to comply with legal and tax obligations.

5 WEBSITE DATA

Website analytics and technical logs may be retained for operational and security purposes.

6 COMPLAINT RECORDS

Complaint records may be retained for quality assurance, legal and compliance purposes.

7 EMPLOYEE AND CONTRACTOR RECORDS

Employment-related information shall be retained in accordance with applicable employment and tax legislation.

8 SECURE DELETION

Information that is no longer required shall be:

Permanently deleted

Anonymised

Securely destroyed

depending upon the nature of the information.

9 DATA SECURITY

RepairGo shall implement reasonable safeguards to protect retained information from:

Unauthorised access

Loss

Theft

Misuse

10 REVIEW

This Policy shall be reviewed periodically and updated where necessary.

Contact

Email: info@repairgo.uk

Website: https://repairgo.uk

© Multi Next Ltd trading as RepairGo)

1 POLICY STATEMENT

RepairGo is committed to protecting the health, safety and welfare of:

Employees

Contractors

Engineers

Customers

Visitors

We aim to maintain a safe working environment and comply with applicable health and safety legislation.

2 RESPONSIBILITIES

Management shall:

Promote safe working practices.

Provide appropriate training.

Assess workplace risks.

Review safety procedures.

Employees and contractors must:

Follow safety procedures.

Use equipment correctly.

Report hazards promptly.

Co-operate with safety requirements.

3 RISK ASSESSMENT

RepairGo will identify and assess risks associated with:

Appliance repairs

Electrical work

Manual handling

Customer premises

Vehicle use

4 ENGINEER SAFETY

Engineers may refuse work where:

Unsafe conditions exist.

Electrical hazards are present.

Access is unsafe.

Aggressive behaviour is encountered.

5 ACCIDENT REPORTING

All accidents, incidents and near misses should be reported promptly and recorded appropriately.

6 PERSONAL PROTECTIVE EQUIPMENT

Appropriate PPE shall be used where required.

7 EMERGENCY PROCEDURES

Employees and contractors should familiarise themselves with relevant emergency procedures and evacuation arrangements.

8 REVIEW

This Policy shall be reviewed periodically and updated as required.

Approved by:

Director

Multi Next Ltd trading as RepairGo

© Multi Next Ltd trading as RepairGo )

1 OUR COMMITMENT

Multi Next Ltd trading as RepairGo is committed to preventing modern slavery, human trafficking, forced labour and exploitation in all aspects of our business operations and supply chain.

We recognise our responsibility to conduct business ethically and with integrity.

2 BUSINESS OVERVIEW

RepairGo provides appliance repair, maintenance, appliance care plans and related support services throughout the United Kingdom.

3 OUR POLICIES

RepairGo maintains policies and procedures designed to:

Promote ethical conduct.

Prevent exploitation.

Ensure lawful employment practices.

Encourage transparency.

4 SUPPLIER EXPECTATIONS

We expect suppliers, contractors and business partners to:

Comply with applicable employment laws.

Prohibit forced labour.

Prohibit child labour.

Maintain safe working conditions.

Treat workers fairly and respectfully.

5 DUE DILIGENCE

RepairGo may conduct reasonable checks on suppliers and contractors where appropriate.

6 REPORTING CONCERNS

Employees, contractors and stakeholders are encouraged to report concerns relating to:

Human trafficking

Forced labour

Worker exploitation

Unethical conduct

7 TRAINING AND AWARENESS

RepairGo seeks to maintain awareness of modern slavery risks within its operations.

8 REVIEW

This Statement shall be reviewed periodically and updated where necessary.

Approved by:

Director

Multi Next Ltd trading as RepairGo

© Multi Next Ltd trading as RepairGo )

1 Introduction

This Direct Debit & Instalment Payment Policy explains how Multi Nest Ltd trading as RepairGo ("RepairGo", "we", "our", or "us") collects payments from customers who choose to pay by Direct Debit.

RepairGo does not operate a subscription or membership service under this policy. Direct Debit is used solely as a convenient payment method for:

• One-off service fees;
• Approved deposits;
• Outstanding invoice balances; or
• Agreed instalment payment plans relating to a specific repair or maintenance service.

By choosing Direct Debit, you agree to the terms set out in this policy.

2 Available Payment Options

Depending on the type of service booked, customers may be offered one or more of the following payment methods:

• Full payment before the appointment.
• Full payment upon completion of the work.
• A deposit followed by the remaining balance.
• An approved instalment payment plan.
• One-off Direct Debit payment.

The available payment options will be confirmed during the booking process or before work commences.

3 One-Off Direct Debit Payments

Where you authorise a one-off Direct Debit, RepairGo will collect only the amount relating to the specific booking, quotation or invoice.

Your authorisation does not permit RepairGo to collect additional payments unless you provide separate approval for another transaction.

4 Instalment Payment Plans

For selected repairs or higher-value services, RepairGo may offer customers the option to pay by instalments.

Where an instalment plan is agreed:

• The total amount payable will be confirmed in writing before the first collection.
• You will receive details of the instalment amounts and payment dates.
• Instalments apply only to the agreed quotation or invoice.
• Once all scheduled payments have been collected, the Direct Debit arrangement for that invoice automatically ends.
• No recurring or ongoing payments will be collected after the agreed balance has been paid in full.

RepairGo reserves the right to determine which services qualify for instalment payments.

5 Advance Notice of Collections

Before any Direct Debit payment is collected, RepairGo will provide advance notice confirming:

• The payment amount.
• The collection date.
• The relevant quotation, booking or invoice.

If any agreed payment amount changes, we will notify you before collecting the revised amount.

6 Failed or Missed Payments

If a Direct Debit payment is unsuccessful due to insufficient funds, cancelled instructions or any other banking issue:

• We may contact you to arrange an alternative payment method.
• Any unpaid balance will remain immediately payable.
• Further appointments or services may be postponed until payment has been received.
• Persistent payment failures may result in the cancellation of instalment facilities for future bookings.
• Any charges imposed by your bank or building society remain your responsibility.

7 Cancelling Your Direct Debit

You may cancel your Direct Debit instruction at any time by contacting your bank or building society.

Cancelling your Direct Debit does not cancel your obligation to pay for services already booked, completed or invoiced.

If you cancel your Direct Debit before all agreed payments have been collected, you must arrange an alternative payment method before the payment due date.

8 Refunds

Any refunds will be processed in accordance with our Refund & Cancellation Policy.

Where a refund is approved, we will normally return the funds using the original payment method wherever reasonably practicable.

9 Direct Debit Guarantee

All eligible Direct Debit payments are protected by the UK Direct Debit Guarantee.

If an error is made in collecting your Direct Debit payment by RepairGo or your bank or building society, you are entitled to an immediate refund from your bank or building society of the amount paid in error.

10 Security

RepairGo uses trusted, secure payment providers to process Direct Debit transactions.

Your payment information is handled in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

11 Changes to this Policy

We may amend this policy from time to time to reflect changes in our services, payment methods or legal obligations.

The latest version will always be available on our website.

12 Contact Us

Multi Nest Ltd t/a RepairGo

Email: support@repairgo.co.uk

Telephone: [Insert Telephone Number]

Website: https://repairgo.co.uk

Registered Office: [Insert Registered Office Address]

Company Registration Number: [Insert Company Number]

1 PURPOSE

This Policy explains consumer rights relating to RepairGo services.

Nothing within this Policy affects statutory rights under UK consumer legislation.

2 REPAIR SERVICES

RepairGo undertakes to perform services using reasonable care and skill.

Where repairs cannot be completed successfully, alternative solutions may be discussed.

3 PARTS WARRANTY

Unless otherwise stated, replacement parts supplied by RepairGo may benefit from a limited warranty provided by the manufacturer or supplier.

Warranty periods may vary.

4 REPAIR WARRANTY

RepairGo may provide a workmanship warranty for completed repairs.

Warranty coverage applies only to:

The repaired fault

The specific appliance repaired

Warranty does not cover:

New faults

Accidental damage

Misuse

Unauthorised repairs

5 APPLIANCE CARE PLAN

Customers participating in a RepairGo Appliance Care Plan are subject to the terms contained within their Service Agreement.

6 CONSUMER RIGHTS ACT 2015

Customers retain rights under the Consumer Rights Act 2015 including the right to expect services to be carried out with reasonable care and skill.

7 COMPLAINTS

Complaints should be submitted to:

Email: info@repairgo.uk

Website: https://repairgo.uk

8 GOVERNING LAW

This Policy shall be governed by the laws of England and Wales.

© Multi Next Ltd trading as RepairGo )

1 GENERAL INFORMATION

The information published on the RepairGo website is provided for general information purposes only.

Whilst we endeavour to ensure information is accurate and current, we make no guarantees regarding completeness, accuracy or suitability.

2 NO PROFESSIONAL ADVICE

Website content should not be regarded as:

Technical advice

Engineering advice

Legal advice

Financial advice

Customers should seek professional advice where appropriate.

3 SERVICE AVAILABILITY

RepairGo does not guarantee:

Continuous website availability

Uninterrupted access

Error-free operation

Availability of all services in every location

4 THIRD-PARTY LINKS

Links to external websites are provided for convenience only.

RepairGo accepts no responsibility for:

Third-party content

Privacy practices

Accuracy of external information

5 LIMITATION OF LIABILITY

To the fullest extent permitted by law, RepairGo shall not be liable for:

Website interruptions

Technical issues

Data loss

Indirect losses

Consequential losses

6 INTELLECTUAL PROPERTY

All website content remains the property of Multi Next Ltd or its licensors.

7 GOVERNING LAW

This Disclaimer shall be governed by the laws of England and Wales.

© Multi Next Ltd trading as RepairGo)

1 PURPOSE

This Acceptable Use Policy governs the use of the RepairGo website, online services, customer portals and communication channels.

By using our services, users agree to comply with this Policy.

2 PROHIBITED ACTIVITIES

Users must not:

Provide false or misleading information.

Impersonate another person or organisation.

Attempt to gain unauthorised access to systems.

Upload viruses, malware or harmful software.

Interfere with website operation.

Use services for unlawful purposes.

Submit fraudulent service requests.

3 ABUSIVE CONDUCT

RepairGo operates a zero-tolerance approach towards:

Threatening behaviour

Harassment

Discrimination

Offensive language

Abuse towards staff, engineers or contractors

RepairGo may suspend or terminate services immediately where such behaviour occurs.

4 INTELLECTUAL PROPERTY

Users must not reproduce, copy, distribute or commercially exploit any content from the RepairGo website without written permission.

5 ENFORCEMENT

RepairGo reserves the right to:

Restrict access

Remove content

Suspend accounts

Terminate services

Report unlawful activity to authorities

6 CHANGES TO THIS POLICY

RepairGo may update this Policy at any time.

Contact

Email: info@repairgo.uk

Website: https://repairgo.uk

© Multi Next Ltd trading as RepairGo )

1 PURPOSE

This Notice explains how RepairGo processes personal data in accordance with:

Uk Gdpr

Data Protection Act 2018

2 DATA CONTROLLER

Multi Next Ltd trading as RepairGo

Company Number: 16927211

Registered Office:

307 Wickham Lane

London

England

SE2 0NX

Email: info@repairgo.uk

3 DATA COLLECTED

We may process:

Names

Addresses

Email addresses

Telephone numbers

Appliance details

Service records

Payment information

Website usage data

4 PURPOSE OF PROCESSING

To:

Deliver services

Manage bookings

Administer Appliance Care Plans

Process payments

Provide support

Meet legal obligations

5 LEGAL BASIS

Processing is carried out on the basis of:

Contract performance

Legal obligations

Legitimate interests

Consent where applicable

6 DATA RETENTION

Personal information is retained only for as long as reasonably necessary.

7 DATA SECURITY

RepairGo maintains appropriate technical and organisational safeguards.

8 DATA SUBJECT RIGHTS

Individuals may request:

Access

Rectification

Erasure

Restriction

Portability

Objection

9 ICO COMPLAINTS

Individuals may lodge complaints with the Information Commissioner—s Office.

Website: https://ico.org.uk

10 CONTACT

Email: info@repairgo.uk )

1 PURPOSE

These Terms govern engineer attendance, inspections and repair services.

2 ACCESS REQUIREMENTS

Customers must:

Provide safe access to the appliance

Ensure adequate working space

Ensure an adult is present

3 SAFETY

Engineers may refuse service where:

Conditions are unsafe

Appliances present electrical hazards

Access is restricted

Abuse or threatening behaviour occurs

4 DIAGNOSTICS

Initial inspections are based upon visible and accessible faults.

Additional defects may be discovered during repair.

5 PARTS

RepairGo may use:

Genuine manufacturer parts

Approved compatible parts

Professionally refurbished parts

6 MISSED APPOINTMENTS

Customers may incur charges where:

Access is unavailable

Appointments are missed

Incorrect information has been supplied

7 LIABILITY

RepairGo shall not be liable for:

Existing damage

Pre-existing faults

Manufacturer defects

Consequential losses

8 HEALTH & SAFETY

Engineers may suspend work where safety concerns arise.

9 PROPERTY PROTECTION

Reasonable care shall be taken while working within customer premises.

10 GOVERNING LAW

These Terms shall be governed by the laws of England and Wales. )

1 OUR COMMITMENT

RepairGo is committed to providing high standards of customer service and resolving complaints fairly, consistently and promptly.

2 HOW TO MAKE A COMPLAINT

Customers may submit complaints by:

Email: info@repairgo.uk

Website: https://repairgo.uk

Post:

Multi Next Ltd t/a RepairGo

307 Wickham Lane

London

England

SE2 0NX

3 INFORMATION TO INCLUDE

Please provide:

Full name

Contact details

Appliance details

Service reference number (if applicable)

Description of complaint

Desired resolution

4 COMPLAINT PROCESS

Stage 1 — Acknowledgement

We aim to acknowledge complaints within 5 working days.

Stage 2 — Investigation

A full review will be conducted, including:

Service records

Engineer notes

Call recordings

Correspondence

Stage 3 — Resolution

We aim to provide a final written response within 28 days.

5 ESCALATION

If additional time is required, we will notify the customer and provide an estimated resolution date.

6 CUSTOMER RIGHTS

If you remain dissatisfied, you may seek independent legal advice or refer the matter to any appropriate regulatory authority.

7 RECORD KEEPING

Complaint records may be retained for compliance, quality assurance and legal purposes.

© Multi Next Ltd trading as RepairGo )

1 APPOINTMENT CANCELLATIONS

Customers may cancel appointments without charge if at least 24 hours— notice is provided.

RepairGo reserves the right to charge a missed appointment fee where:

The customer is unavailable.

Access to the appliance cannot be obtained.

Insufficient notice is provided.

2 REPAIR SERVICES

Diagnostic and inspection fees may be non-refundable once an engineer has attended.

Where repair work has commenced, refunds may be reduced to reflect services already performed.

3 SPECIAL ORDER PARTS

Parts specifically ordered for a customer may not be refundable unless faulty or supplied incorrectly.

4 APPLIANCE CARE PLANS

Customers purchasing an Appliance Care Plan may cancel within 14 days of purchase and receive a full refund provided:

No claim has been made.

No engineer has attended.

No benefit has been utilised.

5 AFTER THE COOLING-OFF PERIOD

After 14 days, cancellations may be accepted at RepairGo—s discretion.

Any refund may be adjusted for:

Services used

Claims made

Administrative costs

6 COMPANY CANCELLATION

RepairGo may terminate services immediately for:

Fraud

Non-payment

Misrepresentation

Abuse of service

7 STATUTORY RIGHTS

Nothing in this Policy affects your rights under applicable consumer protection legislation.

CONTACT

Email: info@repairgo.uk

Website: https://repairgo.uk

© Multi Next Ltd trading as RepairGo )