When Repair Go collects and processes Personal Data it is conducted under the legal basis of performance of a contract to provide goods or services to you that you purchase.
When you book a service with Repair Go, your name, home address, e-mail address, contact telephone number, appliance details, credit or debit card number, expiry date & security code are collected in order to process your fixed price service, authorise your credit or debit card payment, keep you informed of the service status and to fulfil the service of your appliance.
Repair Go may also use this information to carry out security checks which may involve sharing your personal information with credit reference agencies to help prevent fraudulent activity.
Repair Go may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services on the basis of legitimate interest.
Repair Go may also use your email address where you have consented, to send you special offers and other promotions that you may be interested in.
Your name, address and appliance details are also shared with authorised service engineers who will be assigned the job booking and who will in most cases be local to you.
In some situations goods required as part of the service may be sent directly to your home rather than provided to the engineer. In these situations we will share your name and address with our couriers or Royal Mail in order for them to deliver these items to you.
To improve the design, tailor content and understand buying behaviour, Repair Go uses cookies which are small text files stored on your computer’s hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the website.
Blocking cookies may prevent certain website functions from working correctly.
Repair Go may collect other information such as emails sent to us, transcripts of live chats, and recordings of telephone conversations for training, legal, warranty, and service improvement purposes.
All Data Subject Requests (DSR) must be made in writing and accompanied by two forms of ID (one with address).
Contact details:
MULTI NEST LTD.
Repair Go
307 Wickham Lane,
Abbey Wood,
England – SE2 0NX, UK
Phone: +44 7983 550966
Email: info@repairgo.uk
We will respond to your request within 30 days.
Repair Go may update this Privacy Policy from time to time. It is your responsibility to review the latest version before using our services.
Repair Go maintains strict internal policies and provides regular training to ensure compliance with data protection laws.
Only authorised personnel have access to personal data, protected by secure authentication systems.
Repair Go uses SSL/TLS encryption to protect all data transmitted through the website.
Payments may require additional verification through Verified by Visa or MasterCard SecureCode.
Repair Go retains personal data for a maximum of 7 years in accordance with legal and regulatory requirements. Data is stored on secure servers within the EU.
Repair Go only shares personal data with trusted third parties who comply with data protection laws. We never sell personal information.
Repair Go is not responsible for the privacy policies or content of third-party websites linked from our site.
This privacy policy may not apply in all countries and may vary depending on local internet laws.
